ta-MOD

We have a team that monitors the queueing of calls, attendance and among other things and they're called MOD or Manager on Duty. They're the most despised and hated team in the entire center. Why?

Here are the reasons:
1. They ring our AVAYA's to make sure that we are not in aux whatever or just bumming around. Even when we have calls they still ring us. What rude bunch of people as in!

So di na namin kasalanan kung bakit pasaway kami minsan.

2. They make the lousiest of schedules and no thanks to that stupid Blue Pumpkin software the schedules are waayy screwed up! My schedule for the next week left my head spinning. I mean I don't have any problems going to work at midnight and at 11pm but on Saturday I would end up having a double punch schedule. I verified this with my coach and his girlfriend who is one of the MOD's because it looks like I won't get any day-off. What happened next made me want to run for my life. They were already fighting in front of me.

Hell, my whole schedule is so screwed up I wanted to quit my job (and I couldn't care less if coach plans to promote me to mentor...NOT! Who am I kidding!)

3. They're powertripping. They're worse than the operations managers and coaches combined.

4. If you call in for absence they would ask you if you could still go to work. What if you're dying of meningococcemia, can you still make it to work? Of course not because after 24 hours you're dead! To be honest death would be the most valid excuse MOD would accept if you called in for an absence.

5. They would ask you to do OT and if you don't they threatened to fire you. At least with one of my teammates but they're in good terms already, but what if this happened again and was not able to be in good terms? Enemy for life.

6. They will ask you to auto in while looming over your shoulder. That's fine but when they ask you to escalate the call because you've been on the phone for more than 25 minutes already...while this is fine, it can be annoying and I'll stress this: I HATE TO BE INTERRUPTED. I tend to get focused on a call and I don't want anyone looming behind me and telling me to escalate the call because I lose focus. Well, if I can resolve the issue but either the computer or the customer is too slow and the issue was resolved after 30 minutes because of that. That ain't my problem anymore.

7. They have no sympathy. We're practically starving to death and they don't allow us to take our breaks! So if we collapse in the middle of a call don't blame us.

8. I just plain hate them.

Ok that last one was spiteful but I am beginning to hate them. But not all of them are a bunch of bitches and assholes. I have a friend who is an MOD and I usually approach him (or her since he's gay) to ask about schedule and before we used to have lunch together. And the other one is a sorority sis of my sister but we hardly talk.

We make fun of them just to take the frustration out and we call them TA-MOD which is a twisted version of the word tamad or lazy in Filipino because this is how we see them.

One of these days, those sons of bitches would pay. Dearly.